30Apr

Is Employee Feedback Being Neglected?

The pandemic has produced unimaginable disruption and changes, the results of which might take months to fully unravel. Remote work is posing a challenge for people outside of the workforce but with grave significance for organizations.

In the midst of this confusion, the call for clear-headed, informed leadership has never been more important. People want answers and not just any answer ??? they want leadership to make good decisions.

And so, we get back to the question posed in the title ??? Is Employee Feedback Being Neglected?

While many may not be quick to answer in the affirmative, there is decline in the conduct of Employee Satisfaction surveys (by whatever name you use). And there are understandable logistical reasons why organizations have not been getting feedback from employees at a time when it is more needed than ever.

Priorities

Just working to keep the staff safe and preventing in an outbreak that could dislocate operations is challenging enough. And so, the Employee Satisfaction survey is put on hold.

Perceived Employee Fatigue

There is a sense that given all the new pressures that employees are experiencing, asking them to complete a survey might be asking too much.

REALITY CHECK QUESTIONS

  1. Does your organization really have a comprehensive understanding and appreciation of the issues that are front of mind of its team members?
  2. Given the gravity of the situation, would it be better to undertake evidence-based planning instead of relying on anecdotal information?
  3. What replacement mechanism is there for keeping the fingers of the leadership team on the pulse of the organization?
  4. Where is the organization???s alternative source of the gems that are embedded in the open-ended responses that are captured in good instruments?

There is no question that conducting the survey will add one more issue to address. But what is the alternative? Is it better to proceed blindly?

Why do we doubt that team members would love to get the opportunity to provide insights from their perspective as to the way forward?

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Be warned! Hidden under the cloak of the pandemic is the changing make-up of the workforce demographically and more critically ??? philosophically. Failing to get to grips with an appreciation of the world view of an increasing chunk of the staff could have disastrous consequences.

FULL DISCLOSURE

So yes, I do have a stake in this as we have conducted similar surveys are many years, with the assistance of increasingly sophisticated technology to remove the logistical challenges from our clients. In fact, we make it happen from end to end.

The technology solution is the revolutionary FinxS Platform from Extended DISC.

Extended DISC?? Surveys collect individual responses objectively and confidentially and organizes them into insightful, readily-digestible reports. This provides an important compass that guides the organization to the achievement of its objectives.

At the same time, the survey data provide great value in benchmarking results across periods and operating units.

Ease of Implementation

Conducting surveys on the revolutionary FinxS platform is simple and easy. It eliminates all the administrative nightmares by infusing a series of features that remove the burden of tracking and administrative set-up from the user.

We even have a battery of questions that you can use to create your own instruments.

Speedy Information-rich Reports

We work with you to ensure that each survey generates the desired information. The FinxS Platform allows for a great deal of flexibility in the reports. Rich graphics enrich the data and facilitate interpretation.

NEXT STEPS

Contact us to discuss the implementation of a Workforce Climate Survey, Employee Satisfaction or Engagement Survey or Customer/Supplier Survey.

We will guide you through the simple process. Alternatively, we will set up and conduct the survey with your input and provide you with a final report and our guiding insights.

E-mail: info@infoservpeopletech.org

16Apr

Did You Know?

E-COMPETENCY FRAMEWORK 2.0 (ECF2.0) is the answer to modern Workforce Planning.

In a nutshell, it lays out in clear terms the pathways to performance excellence in an organization. ECF2.0 captures, gains consensus and communicates the behaviors that are aligned to the values of the organizations and which in turn drive high performance.

Unlike staid, fixed competency-based approaches, ECF2.0 infuses technology to give the framework a dynamic role from Recruitment & Selection, through Training Needs Analysis, Learning & Development planning, Work Plan development, Performance Management, Career & Succession Planning and Reward structures.

The WHY

ECF2.0 cascades values through the organization in such a way that it is communicated at all levels in terms of not only what is done but critically, why it is done and how it is to be done.
ECF2.0 defines the knowledge, skills, personality, attitude, values and norms that are required at each level for each role.

The WHO

ECF2.0 informs the recruitment & selection of staff to achieve right person, in right role under right style of leadership. It matches existing competences against what is desired (Gap Analysis) and pivots Learning & Development to fill gaps.
ECF2.0 lays out transparent career pathways and supports succession planning. Above all, it provides a pervasive reminder of ???who we are??? and what behaviours and actions are aligned to that common understanding.

The HOW

ECF2.0 is a boon to Performance Management and Appraisal. The descriptors/identifiers that are linked to each level in respect of each competence spell out in clear, easy to follow language how things are to be done.
ECF2.0 outlines observable behaviours which facilitates daily performance management and productivity enhancement. Contentious performance appraisals are rare.

Why Employees Love ECF 2.0

  1. Gives clarity about what your unit does and how it does it.
  2. Shows the relationship of your role with other positions.
  3. Outlines the key skills, abilities, knowledge, aptitude and attitude required for your role.
  4. Supports identification and analysis of skill gaps.
  5. Provides structure for process review and strategic planning.
  6. Places your role in the context of the overall structure.
  7. Adds objectivity to personal and group performance appraisal.
  8. Supports Career Development & Succession Planning by defining role requirements at all levels.
  9. Lays out learning objectives for roles with clarity.
  10. Supports SWOT Analysis and identification of gaps.

Let’s have a conversation about ECF 2.0. Happy to answer all your questions and to discuss how ECF 2.0 can provide the framework for building resilience and future-readiness in your organization.

Trevor E S Smith

INFOSERV People Tech Solutions

Success with People Academy

09Apr

Interested In Online Content Leading To Certification?

I wanted to alert to the fact that you can add rich content leading to formal internationally recognized certifications, from your LMS!

No LMS?

No problem. Enter into the world of your turnkey, branded Online Academy with carefully selected content leading to formal certifications.
Either way, you reach more staff, more frequently, with more in-depth content and more rigorous tracking, assessment and certification for less than the per head cost of training one individual for a single day.

How it Works

  1.  You get access to your own branded cloud-based, secure Online Academy.
  2.  Your Online Academy includes interactive courseware, Blog, Discussion Forum and a built-in Membership Community for easy communication among staff members.
  3.  We offer two full certification tracks each quarter for a total of 8 annually.
  4.  We repurpose two of your legacy training programs for online interactive deployment each year. Total of 10 high impact certifications each year.
  5.  We track enrollment, access and completion. Each course has linked assessments to ensure the transfer of knowledge and the application of key concepts.
  6.  Certifications are backed by Professional Development Credits from the Society for Human Resource Management (SHRM) that can be applied to SHRM CP and SCP recertification.
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Check it out here

Trevor E S Smith

Success with People Academy

INFOSERV

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05Mar

What Does Evidence-based Workforce Development Involve?

This is an invitation to explore a multi-faceted source of integrated, digital assessment systems that provide end-to-end support for many of today???s most challenging HR and Workforce Development issues.

For one budget-friendly, flat fee we provide a palette of solutions that can be customized to meet your specific needs.

Recruitment & Selection ??? Role Fit Solution

Reduce the high cost and negative impact of bad hires with our Hiring Smart solution. Create an Ideal Template that represents the applicant of your dreams for each role in your hiring plans. Match short-listed applicants against the Ideal Job Template to help you select the best fit. Use the information to guide the chosen candidate to achieve success in their role. No more square pegs in round holes!

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Team Dynamics

It sounds corny, but it is true ??? Teamwork makes the dream work. An examination of team dynamics can tell the story about the long term success of an organization. Our vast array of customizable individual and team diagnostics will present your story using a compelling mix of graphics and text.

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We guarantee that you will gain insights about your organization, each team and individual members that are not available to you from any other source!

It is from those insights that a successful strategy to increase employee engagement and retention is finally crafted.

Are your teams fully aligned to the requirements of the current and future environment?

Our Team Maps graphically depict how the team will cope in a changing environment and undergird the critical importance of resilience and reliability as pillars on which your operations must be grounded.

Front-line Presence

How are you being represented by your customer service/client care representatives?

People see your organization through the experiences they have with those individuals. Have you taken extra care in your selection, training and management of those team members?

We have some specifically-crafted assessments and reports for client care that are guaranteed to move the relationship with your clients and stakeholders to a higher level.

Customer Service ??? Role Fit Analysis Extract (Property Extended DISC Intl)

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As with other roles, the Ideal Job Template is created with input from individuals who fully understand the requirements of the role. They decide on the ratings of the competences that are drawn from the vast FinxS?? Behavioural Competency Library.

Employee Engagement

Consecutive Deloitte studies indicate that 2 out of every 3 employees are not engaged on the job. Two-thirds of your employees are merely going through the motions. What does that mean for your overall effectiveness and goal attainment?

Monitoring the workplace climate and level of engagement with easy to implement Satisfaction Survey instruments is a good starting point. You can also add the use of 360 assessments to identify where your leadership challenges lie and what to do about them.

The flat-fee licence also includes the new Remote Worker Assessment.

Training/Coaching

One-size-fits-all training and coaching is a regular occurrence. However, it is not the most effective solution. Our behavioural assessments provide the opportunity for laser-like, targeted training and coaching that addresses the specific needs of each individual in ways that suited to their behavioural style. Improved competence drives enhanced performance!

We routinely include behavioural assessments in all our training programmes. With the flat-fee licence, you gain access to the revolutionary FinxS?? Platform which facilitates the creation of multiple, situation-specific reports on any individual in the FinxS?? database. This means that once an individual has completed the assessment you can look at them in a variety of contexts. The FinxS?? Playground allows you to conduct this review on screen with the ability to view a group and compare their respective level of comfort with displaying any competence from the library.

How does the budget-friendly, flat-fee licence work?

We have a conversation about your organization and we will send you an agreement that outlines the package that is designed to meet your unique needs.

We will also be happy to have a no-cost, no-commitment online consultation with you to better explore how we can add value to your organization and answer any questions that you might have. E-mail: info@successwithpeople.org

Limited Time Opportunity

We are currently offering an HR/Talent Management support package to licence-holders that incorporates in-demand, online courseware and downloadable e-books >>> At No Additional Cost!

In real terms, that offer can dramatically increase the reach and impact of your training budget!

My Gift to You

These publications have been very well received. You can get your copy at no cost by replying to this e-mail and changing the subject to the publication that you desire.

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We are also incorporating for a limited period formal Extended DISC/Success With People-backed Certification of key members of your HR/Talent Management team that yields Professional Development Credits that can be applied to SHRM CP and SCP Recertification.

Act NOW!

Trevor E S Smith

INFOSERV People Tech Solutions

E-mail:??info@infoservpeopletech.org

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07Dec

How Structure Drives Performance And Engagement

Sometimes we are just not in the mood. We get attracted to every distraction. We can???t muster the energy and our level of engagement is low.

So, what can be done in the interim? There are still goals to be achieved and tasks to be completed. Here are some considerations.